Last updated on: 11-09-2024 07:30:56
Introduction
Systum Technology believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:
Cancellation Policy
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Cancellations will be considered only if the request is made
immediately after placing the order. However, the cancellation request
may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the shipping process.
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Systum Technology does not accept cancellation requests for perishable
items like flowers or eatables. However, refund/replacement can be
made if the customer establishes that the quality of the product
delivered is not good.
Damaged or Defective Products
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If you receive damaged or defective items, please report them to our
Customer Service team. The request will be entertained after the
merchant has checked and verified the issue. This should be reported
within 2 days of receipt of the products.
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If the product received is not as shown on the site or as per your
expectations, you must notify our Customer Service within 2 days of
receiving the product. The team will take an appropriate decision
after reviewing your complaint.
Warranty Complaints
For products that come with a manufacturer’s warranty, please refer the
issue to the manufacturer. If any refunds are approved by Systum
Technology, it will take 1-2 days for the refund to be processed to the
end customer.